Privacy Policy

Operator

This privacy policy applies to the LINE integration app that connects a LINE Official Account to a CRM sub-account (the “Service”), operated by Jimoto Digital (“we”, “us”, “our”). Contact: line-integration@jimotodigital.com.

Personal information we handle

For end users who message a connected LINE Official Account: LINE user IDs, display names, and profile images, obtained from LINE when relaying their messages.

Message content relayed through the Service (text, images, video, audio, files, location, stickers). Messages are delivered to the connected CRM sub-account; media is re-served through signed proxy URLs that expire after 7 days. We do not store message content beyond this relay.

For the administrator connecting the Service: your LINE Messaging API channel credentials (Channel Secret and Channel Access Token) and the OAuth tokens issued when the app is installed on your sub-account.

Within your CRM sub-account, a contact record is created or updated for each LINE user (display name, a generated pseudo phone number used for conversation threading, and a “LINE User ID” custom field and tag).

Purposes of use

We use personal information to operate and provide the Service (relaying messages between LINE and your sub-account, firing the workflow triggers you configure), to support users of the Service, to prevent abuse and protect security, and to comply with legal obligations.

Third-party providers

The Service is operated on the following providers, who process personal information as needed to deliver it: the CRM platform provider on which the app runs (message delivery and CRM), LY Corporation / LINE (messaging platform), Vercel Inc. (application hosting), and Supabase (database, Tokyo region). Data centers outside your region may be involved, in which case appropriate safeguards apply.

Retention

Registry data (credentials, connection state) is deleted when the app is uninstalled from your sub-account. Media proxy URLs expire after 7 days. Operational logs are kept only for a short troubleshooting window.

Your rights

You may request disclosure, correction, suspension of use, or deletion of the personal information we hold by contacting line-integration@jimotodigital.com. After verifying your identity, we will respond without undue delay. Data held inside your own CRM sub-account (contacts, conversations) is under your control there.

Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the current version; significant changes will be announced through the Service.